Customer service French & German – FMCG

• Join a fast-growing international market leader and put your language skills to
• Take on a key role where your ideas and initiative really make an impact

About Our Client

Our client is an international market leader in the FMCG sector. Quality, collaboration, and sustainability are top priorities. They work closely with major B2B customers, offering tailor-made solutions. Due to rapid growth, they are expanding their team.

Job Description

As a German- and French-speaking Customer Service Representative, you are the first point of contact for customers, dealers, and distributors across your region. After an in-depth onboarding program, including several days in the field, you will take ownership of:

• Processing incoming orders
• Managing customer relationships in your region
• Preparing shipments using Boxwise
• Handling complaints via Freshdesk
• Acting as a technical helpdesk for customers
• Registering QAs in Salesforce
• Participating in quality meetings

The Successful Applicant

You have an MBO-level diploma (or equivalent work experience) and a passion for customer service. You bring:

• Fluency in German and French (required), Italian is a plus
• Experience in customer service or internal sales
• Familiarity with ERP systems (preferably AFAS)
• Proficiency in MS Office, especially Excel, Outlook, and PowerPoint
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Excellent communication and problem-solving skills
• A proactive, eager-to-learn, and energetic mindset

What’s on Offer

You will join a close-knit team within a growing organization with short communication lines. There is plenty of room for personal development and initiative. In addition, you can expect:

• A competitive salary of €2800 – €3200 (based on 40 hours and experience)
• Excellent secondary benefits
• Quarterly team outings and events
• A brand-new, modern office environment
• Flexible home-working options
• Access to online training programs for continuous learning
• A pleasant work environment where teamwork and growth are key

Tagged as: sales support