Service Manager

• Immediately Available
• Fantastic opportunity at an international company

About Our Client

Our client is a well‑established global company operating in the high‑tech mobility industry, known for developing innovative solutions that enhance how people and goods move. In addition to advancing mobility technologies, the organization is also active in areas such as service robotics and intelligent transportation systems.

Job Description

As a Service Manager, you are responsible for delivering a high quality service experience to distributors, retailers, dealers, and end customers. You oversee daily operations and develop improved standards and processes that continuously enhance service performance. The role requires close collaboration with relevant departments and European offices to provide clear, timely responses to technical questions, concerns, complaints, and product‑related inquiries.
Key Responsibilities:

• Oversee and optimise the performance of external repair partners within the assigned markets.
• Ensure operational excellence by understanding, monitoring, and continuously improving all aspects of service‑center activity.
• Support distributors and retailers on service matters, including strategic agreements, process guidance, and day‑to‑day repair cases.
• Gather and assess all necessary information to resolve inquiries effectively.
• Provide advice and follow‑up on technical questions from customers.
• Escalate unresolved cases to the appropriate teams or resources.
• Maintain strong communication and coordination with internal departments to facilitate smooth service delivery.

The Successful Applicant

• Bachelor degree
• Minimum of 3 years experience in a service (related) role
• Experience to deal with 3rd parties especially distributors and retailers
• Excellent knowledge of customer service principles and practices
• Technical acumen is required – you must develop a knowledge of all Segway products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English, both verbal and written
• Advanced use of Microsoft Office
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders
• Proficiency in diagnosing and troubleshooting technical issues

What’s on Offer

• Great opportunity in an international environment
• Possibility to work hybrid one day per week
• Yearly performance based bonus

Tagged as: sales support