- International organization
About Our Client
The organization offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill’s products more than any other brand of pet food.
Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.
Currently we are looking for a motivated Sales and Analytics support to strengthen our customer service and improve overall customer experience. In this role s(he) delivers strong customer sales support whilst working on projects and processes focused on our vision of the future. Furthermore, as an enthusiastic multitasker s(he) is comfortable switching and changing between multiple systems and tasks during the day.
Success in this role translates into a fast learner, who feels at home working with data, tools & systems, whilst also taking care of customer orders and any related follow up.
We offer a full-time contract though the position is also flexible for a part time basis of 80%.
Key accountabilities and responsibilities
- Help maintain and improve our systems, tools, data & procedures using Google, hybris, SAP, excel as well as new (CRM) systems to improve the quality of interactions between us and our customers to drive sales.
- Continuously assess and improve our processes and help elevate the organization to the next level in our engagement with customers
- Project support which could be either systems or service-related.
- General Customer Service tasks related to calls, order entry, follow up & complaints
- Support varied customer queries around systems or processes.
- Possibility to participate in cross functional projects
The Successful Applicant
- A Bachelor’s degree
- Experience: 0-2 year of work experience, ideally in a veterinary setting, or experience in a food science or food technology role
- Strong in Dutch and English ; French is a plus
- Digital literacy in programs such as Excel and Google sheets; SAP is major plus
- Great team-player experienced in multitasking withstanding a high pressure environment
- Effective communicator with A collaborative, solutions-oriented approach
What’s on Offer
- A unique opportunity to be part of an ambitious and successful team
- Professional advantages of a multicultural environment that supports your development and recognizes your achievements
- An attractive salary package
- International career possibilities