• Dynamic International department B2B / B2C
  • Digital devices & allround customer and client support
  • About Our Client

    Our partner is a leading organisation who is globally active in the B2B and B2C market. The Europe headquarters is located in the South of the Netherlands. They provide digital lifestyle devices and are strong in design, mobile and visual technology.

    Job Description

    As a Customer Care Professional you will handle the customer inquiries and repair requests in a courteous and professional manner while providing support to customers b2b and b2c. You are getting energy to be in daily contact with customers and subsequently initiating processes and administrative tasks. This in a professional manner, while providing customer support. You will use various skills and utilise various databases (develop analytic skills) to correctly solve problems in the most efficient way for an excellent customer service. You will work in an international team, intelligent, young at heart and digital driven.

    • Providing information about the organisation and advising on products purchases to customers (b2c and b2b);
    • Providing support and trouble shouting to customers, including end-users and re-sellers, via telephone, generated web forms, e-mail, chat and service systems;
    • Achieving and maintaining service level targets;
    • Processing accessory/product requests;
    • Escalating repairs to local workshops, repair centres;
    • Making appointments with logistic partners for returns;
    • Effective use of the systems and tools available to Customer Care Centre;
    • Handling escalations which are customer generated;
    • Contributing to overall Customer Care team performance, including support and assistance of other team members at local or non-local offices;
    • Logging general inquiries and frequently asked questions;
    • Perform ad-hoc duties and service projects as assigned by management
    • Liaising with workshops, customers and logistics department to offer substitution models.
    The Successful Applicant
    • MBO4/HBO education;
    • French (near)native, English language main language internally;
    • Previous experience in customer service B2B and B2C regarding French market;
    • Knowledge of Microsoft Office;

    Competences

    • You have affinity with digital devices / technical insight about how digital products work to be able comprehending product range
    • Positive additude and quick learner
    • Good communications skills
    • Empathy and stron problem-solver
    • Ability to work independently in a team environment
    • Attention to detail
    What’s on Offer
    • An ambitious team
    • 25 vacation days and 96 adv hours
    • Bonus (possible 2x per year)
    • Pension and other secondary conditions
    • Possibility to partially work from home
    • Product discounts

    Tagged as: sales support

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