• Customer Care French
  • Customer Service fluent French
  • About Our Client

    This company has multiple leading brands within the productlabels. You will be working from the office located in Tilburg. You will be working with ambitious, energetic, international colleagues; together you will make sure the brands grow further and that all B2B clients are happy with your care. You will be the backbone of the team French region and will make sure everything runs smoothly.
    Within this company there is room for own initiative and not one day will be the same; you never know what to expect.

    Job Description

    As a Customer care employee French region you will be the main contact for big B2B accounts. Together with your team you will manage these accounts and will be communicating with the warehouse, planning and logistics department.

    • Manage orders, customer complaints, programs and volumes in the right way
    • Always make sure the customer is informed on time
    • Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures
    • Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation
    • Effective communication and collaboration between the functions of accounts receivable; collections, cash application and also with customer service, finance, D&T, Quality
    • Digital filing of all completed claims forms, documentation and proof of deliveries
    • Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data
    The Successful Applicant
    • English and French verbal and written fluent or native
    • Integrity
    • Full time available
    • Accurate and organized
    • Results oriented
    • Effective communication skills
    • General Business understanding
    • Flexibility related to tasks, priorities and workload
    • Effective Team player
    • 1 year relevant working experience or a starter
    • Knowledge of Microsoft Office Products: Excel, Outlook, Word
    • Knowledge of SAP (including FSCM) would be a big plus
    • Intermediate vocational education degree or equal level proven by experience
    What’s on Offer

    As a Customer Care French employee you will be working in a energetic and close team around 14 people in a company where you will have a lot of possibilities to build a long lasting carreer. Besides that you will get:

    • 38 off days
    • A good salary and travel policy
    • Learning programme

    Tagged as: sales administration

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